Hurtl Terms of Use

Effective date: May 18, 2026
Last updated: May 18, 2026

These Terms of Use (“Terms”) govern your access to and use of Hurtl (the “App”) and our related website at https://hurtl.app (together, the “Service”). By downloading, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Our Privacy Policy explains how we collect and use personal information. It forms part of your agreement with us where applicable law requires or permits.

1. Who we are

The Service is operated by Distributed By Design Ltd. (“Hurtl”, “we”, “us”, “our”).

Contact: tom@hurtl.app
Address: 230 Brockley Grove, London, SE41HG, United Kingdom

2. Eligibility and your account

You must be able to enter a binding agreement under applicable law and meet any minimum age required by the app distribution platform you use to install or update the App (for example the Apple App Store or Google Play), or your jurisdiction — whichever threshold is higher where applicable.

You may need an account to use certain features (for example, sync across devices). You agree to provide accurate information and keep your login credentials secure. You are responsible for activity under your account unless you notify us promptly of unauthorised use.

3. Medical disclaimer

Hurtl is not a medical device and does not provide medical advice, diagnosis, or treatment. The Service is for self-tracking and informational purposes only.

Always seek advice from a qualified healthcare professional before making medical decisions. Never disregard professional advice because of something you read or see in the App.

4. Subscriptions and fees (Hurtl+)

4.1 Paid tier

Hurtl+ is an optional paid subscription that unlocks premium features (such as enhanced insights, reporting, and related AI-assisted summaries where available). Exact features may evolve; what you receive is what we describe in the App at the time you subscribe.

4.2 Billing through your app store

Payments for Hurtl+ are processed by the mobile app store you use to buy the subscription (for example Apple via In-App Purchase, or Google via Google Play billing, depending on platform and region). We do not receive your full payment card or bank details from that transaction.

Prices, taxes, and billing periods are shown in the App and in the store at purchase time and may change for new purchases or renewals as permitted by the applicable store’s rules.

4.3 Auto-renewal and cancellation

Subscriptions renew automatically unless you cancel before the renewal date. To avoid being charged for the next period, cancel in line with your store’s instructions — many stores require cancellation at least 24 hours before the end of the current period through subscription settings linked to the account you used to subscribe (for example App Store subscriptions on Apple devices, or Google Play subscriptions on Android devices).

If a free trial is offered on a product you select, the app store’s rules apply to eligibility, duration, and conversion to a paid subscription.

4.4 Refunds

Refund requests for purchases through an app store are handled under that store’s policies and tools (for example Apple’s Report a Problem or Google Play’s refund flow where applicable). We cannot override the store’s billing decisions.

4.5 Entitlement and validation

We use subscription validation (including platforms such as Apple or Google, and providers such as RevenueCat) to determine whether your account is entitled to Hurtl+. You must be signed in as required by the App. If validation fails or a payment lapses, premium features may become unavailable until your subscription is active again.

4.6 Restore purchases

You may use Restore purchases (or the equivalent your platform offers) in the App where available, using the same store account you used for the original purchase.

5. Acceptable use

You agree not to:

• use the Service unlawfully or in a way that harms others;
• probe, disrupt, or circumvent security or rate limits (including of our providers);
• misuse support channels;
• reverse engineer or attempt to extract source code except where applicable law expressly permits;
• use automated means to extract bulk data without our prior written consent; or
• upload malware or interfere with others’ use.

We may suspend or terminate access if we reasonably believe you have breached these Terms or created risk.

6. Your content and licence

You retain rights in the information you enter, subject to these Terms.

To run the Service (sync, backup, support, security, compliance), you grant us a limited, worldwide, non-exclusive licence to host, store, process, transmit, and display your content only as needed to provide and improve the Service, enforce these Terms, and comply with law — consistent with our Privacy Policy.

You confirm you have the rights needed to submit your content and that it does not violate applicable law.

7. AI-assisted features

Where the Service includes AI-assisted summaries or insights, outputs may be inaccurate or incomplete. Do not rely on them as medical advice. AI features may rely on external model providers as described in our Privacy Policy.

8. Intellectual property

We and our licensors own the Service (software, branding, and materials we provide). Except for the limited rights these Terms grant you, no rights are transferred. Trademarks and logos may not be used without permission.

9. Third-party services

The Service relies on third parties (for example Apple, Google, cloud hosting, authentication, subscription validation, and AI inference providers). Their terms and privacy notices may apply to your use of their components. We are not responsible for third-party services we do not control.

10. Availability and changes

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. Features may change; we may modify or discontinue parts of the Service where reasonable.

11. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind (whether express or implied), including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including applicable consumer rights).

12. Limitation of liability

To the maximum extent permitted by applicable law:

• we are not liable for any indirect, incidental, special, consequential, or punitive damages; and
• our total liability for claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amount you paid us for Hurtl+ in the 12 months before the claim or (b) GBP £0 if you have not paid us directly (because payments are processed by an app store or billing platform).

13. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Distributed By Design Ltd. from claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Service, breach of these Terms, or violation of third-party rights — except to the extent caused by our wilful misconduct or gross negligence.

14. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules that would require another jurisdiction’s laws to apply.

You and we agree that the courts of England and Wales will have exclusive jurisdiction for disputes subject to mandatory consumer protections where you live that cannot be waived.

15. Changes to these Terms

We may update these Terms by posting a revised version at https://hurtl.app/terms/ and updating the “Last updated” date. If changes are material, we may also provide notice through the App or by email where appropriate. Continued use after the effective date may constitute acceptance where permitted by law.

16. Contact

Questions about these Terms:

Distributed By Design Ltd.
230 Brockley Grove, London, SE41HG, United Kingdom
Email: tom@hurtl.app